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Privacy

Updated 08/03/2021
Welcome to Discover Candles privacy notice.

Discover Candles is committed to your privacy and protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of what country you visit it from) and tell you about your privacy rights and how the law protects you. We know that there’s a lot of information here, but we want you to be fully informed about your rights and how Discover Candles uses your data.

1. Important information about who we are
1.1 PURPOSE OF THIS PRIVACY NOTICE
This privacy notice aims to give you information on how Discover Candles collects and processes your personal data you provide to us, including any data you may provide through this website when you sign up to our newsletter or purchase a product.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.
This privacy notice supplements all other notices and is not intended to override them.

1.2 DATA CONTROLLER
Discover Candles is the controller and responsible for your personal data (collectively referred to as ”company”, “we”, “us” or “our” in this privacy notice).
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice.
If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

1.3 OUR CONTACT DETAILS
Our full details are:
Name: Discover Candles
For the attention of the Data Privacy Manager
Email address: privacy@discovercandles.com
Postal address: 60 The Hermitage, Macroom, Co. Cork.
Telephone number: +353 (0)89 233 5469

1.4 CHANGES TO THE PRIVACY NOTICE
This version was last updated on 08 March 2021.

1.5 THIRD-PARTY LINKS
Our website may include links to third-party websites, plug-ins and applications.
We currently link to Facebook and Instagram on the social media section of our website.
Clicking on those links or enabling those connections may allow third parties to collect or share data about you.
We do not control these third-party websites and are not responsible for their privacy statements.
When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. The data we collect about you
2.1 THE DATA WE PROCESS
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
     - Identity Data includes first name, last name or surname, username or similar identifier.
     - Contact Data includes billing address, delivery address, email address and telephone numbers.
     - Transaction Data includes details about payments to and from you and other details of products you have purchased from us.
     - Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
     - Profile Data includes your name and/orusername and encrypted password, purchases or orders made by you, preferences, feedback and survey responses.
     - Usage Data includes information about how you use our website and products.
     - Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose.
Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity.
For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature.
However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).
Nor do we collect any information about criminal convictions and offences.

Passwords: Please note that we do not store your password in plain text. It is encrypted and so we are unable to see what your password is. You can process a request to re-set your password if you have forgotten it. 2.2 IF YOU FAIL TO PROVIDE PERSONAL DATA
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with products).
In this case, we may have to cancel an order you have with us but we will notify you if this is the case at the time.

3. How is your personal data collected?
We use different methods to collect data from and about you including through:
3.1 Direct interactions.
You may give us your Identity, Contact and Transaction Data by filling in forms or by corresponding with us by post, phone, email or otherwise.
This includes personal data you provide when you:
     - Purchase our products.
     - Create an account on our website.
     - Subscribe to our newsletter or publications.
     - Engage with us on social media.
     - Take part in a consumer perception study.
     - Enter a competition, promotion or survey.
     - Give us some feedback.

Occasionally we will work with third party vendors who will sell our products on our behalf and we will process the orders.
We may also partner with other companies who may obtain personal data and share it with us.

4. How we use your personal data
We will only use your personal data when the law allows us to.
Most commonly, we will use your personal data in the following circumstances:
     - Where we need to perform the contract we are about to enter into or have entered into with you.
     - Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
     - Where we need to comply with a legal or regulatory obligation
     - Where you consent.

Where you give your consent to any of our processing, you have the right to withdraw consent at any time by contacting us at hello@discovercandles.com.

4.1 COMMUNICATIONS PREFERENCES
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
If you would like to inform us of your preferences, please contact us at hello@discovercandles.com.

4.2 PROMOTIONAL OFFERS FROM US
We may use your Identity, Contact, Transaction, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you.
This is how we decide which products, services and offers may be relevant for you.
If you are not an existing customer of ours, but you wish to obtain our newsletter updates, you must sign up to receive these e-mail updates.
If you have an account with us or you have purchased products from us you may receive marketing communications from us if you have not opted out of receiving that marketing.

4.3 OPTING OUT
If you do not wish to receive marketing communications from us, you can unsubscribe at any time via the link in an e-mail you received or by contacting us at hello@discovercandles.com at any time.
Where you opt out of receiving these marketing messages, we will still continue to hold your personal data provided to us as a result of a product purchase, warranty registration, product experience or other transactions.

4.4 COOKIES
We use various analytics tools to log when users visit specific pages or take specific actions on our website
This allows us to provide targeted advertising through Google and third party vendors to display Discover Candles products that you may be interested in based on your past browsing history.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.
You can also opt out should you not want to receive remarketing ads by visiting Google Ads Settings page or alternatively by visiting the Network Advertising Initiative opt out page. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. 4.5 CHANGE OF PURPOSE
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. Disclosures of your personal data
We may share your personal data with the External Third Parties such as Stripe Payments required to process the payment online.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.
They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
If you have any questions about security of our website, please contact us at hello@discovercandles.com.

8. Data retention
8.1 HOW LONG WILL DISCOVER CANDLES USE MY PERSONAL DATA FOR?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
At the end of that retention period, your data will be either deleted or completely anonymised. In some circumstances we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

9. Your legal rights
You have various rights under data protection laws in relation to your personal data.
Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us at hello@discovercandles.com. 9.1 NO FEE USUALLY REQUIRED
You will not have to pay a fee to access your personal data (or to exercise any of the other rights).
However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.
Alternatively, we may refuse to comply with your request in these circumstances.

9.2 WHAT WE MAY NEED FROM YOU
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).
This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
We may also contact you to ask you for further information in relation to your request to speed up our response.

9.3 TIME LIMIT TO RESPOND
We try to respond to all legitimate requests within one month.
Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests.
In this case, we will notify you and keep you updated.

9.4 DIRECT MARKETING
You have the right to ask us to stop the use of your personal data for direct marketing activity through all channels and we must always comply with your request.
If we have shared your details with any third parties, we will also ensure that we advise those third parties of your request.

Subscribe to our newsletter

We send out newsletter updates each month by email. These emails will contain new product updates and will keep you informed about whats going on with Discover Candles.
 

Discover Candles

100% Soy Wax - 100% Vegan

Email: hello@discovercandles.com

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